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Get Technical Help and Support

Technology Trouble? IT Happens.

Use the information on this page to contact the IT@UC Service Desk for technology questions, whether you need support or have a simple question.

Headshot of Check Self Help Guides on the IT@UC Knowledge Base

Check Self Help Guides on the IT@UC Knowledge Base

The KB is home to hundreds of articles, custom UC how-to guides, FAQs and more and is available 24/7.

365官方体育save yourself time–find the answers you need fast with the it@uc knowledge base (kb).

Headshot of Contact the IT@UC Service Desk for general IT issues.

Contact the IT@UC Service Desk for general IT issues.

The IT@UC Service Desk provides assistance with password resets, data and phone, email, wireless access, VPN, UCFlex, Catalyst and more.

call: (513) 556-help (4357) or (866) 397-3382 select option 2 in the menu. or, submit a ticket using the following "submit a ticket" button.

Get Technical Help and Support

  • Monday - Friday 7:00am - 11:00pm
  • Saturday, Sunday and University Holidays 8:00am – 11:00pm 
  • Closed July 4th, Thanksgiving Day, Christmas Holidays, Winter Season Days, New Year's Day and during inclement weather closings

Escalated support

365官方体育note: escalated support is available outside of business hours for emergencies only.

  • Monday – Friday 8:00am – 5:00pm; excludes closings and Holidays

Escalated support is defined as:

  • Critical system outages (entire system is out of service for all users)
  • Partial outages or degradation of any critical systems, where more than 5 users are affected
  • Any service outage that affects campus safety/security
  • Security breaches

Critical systems include (but are not necessarily limited to):

  • Data Center facilities 
  • Campus wired/wireless networks
  • Phone system
  • Email
  • Canvas
  • Catalyst
  • UCFlex
  • UC Websites, including individual College websites
  • Identity/authentication services
  • Password Self-Service
  • Server and storage infrastructure

  

Headshot of Contact 24/7 Canopy Support for Canopy/eLearning tool issues.

Contact 24/7 Canopy Support for Canopy/eLearning tool issues.

Our Canopy Support team provides around the clock assistance with Canvas and tools within Canvas.

call: (513) 556-help (4357) or (866) 397-3382 select option 3 in the menu.

all services available 24 hours a day, 7 days a week, 365 days a year.

More Support Resources

view opportunities available to students for purchasing .

view opportunities available to students for purchasing discounted software. and, resnet offers remote software support online. .

365官方体育use this guide to getting your technology set up both before you arrive on campus and after you get settled in. view the .

A robust array of IT services is available to UC faculty and staff. Follow this guide to get started using your technology on campus. View the .

Whether you need help setting up your webpages, connecting to networks, or learning more about data storage, you'll find fast friendly service from IT@UC. View the .

The is a convenient hub for locating and accessing a variety of documentation for policies, standards and guidelines.